There should always be a cooperative relationship between the online casino and the casino player. This relationship is first established at the time the player joins a casino game, such as the virtual blackjack table or the progressive slot machines or the video poker. This relationship is cemented in good will when the casino sends the winnings of a player.
The payment of the casino winnings symbolizes the gratitude of both the online casino and the player. The online casino is thankful for the patronage of the player. And the player is grateful for the opportunity to win the money or jackpot, in the case of slot machines. But there are times when the collection of the casino winnings becomes the death of the relationship between the online casino and the player.
The reason for such a tragic end is the occurrence of problems. These problems must be dealt with by both the online casino and the player. That is, both parties should cooperate so that the payment of the casino winnings will be an occasion for celebration. To deal with the usual glitches during the payment process, here three important principles that must be followed by the casino player.
1. Simple account records are easier to check
To simplify the account records, the casino player should utilize the standard methods in making deposits. At the same time, the casino player should try his best to use only one credit card. With one credit card, the fraud control group of the online casino will not find it hard to prove the authenticity of the player’s records. They will also take less time in giving approval to the release of the casino winnings.
2. Organization leads to a faster service
The casino player must help the online casino stay organized. This means that the online casino player should strictly adhere to the instructions and procedures regarding the process of cashing in the winnings. Often, when the casino player collects his winnings for the first time, the online casino will request the winning player to send in proof of identity and other documents.
The casino player should send the required documents all at once. Otherwise, documents will be lost or mismatched and this will make the payment process more complicated and, consequently, slower.
3. Cooperation is better than threats
A casino player must remember that the operators of the online, including the customer service staff are people, too. This means that the casino player must stay courteous, even when he is sending a complaint. He must remember that the customer service staff is not the one withholding his casino winnings.
If a casino player establishes a rapport with the customer service staff, the people in this department will make extra effort so that the payout department immediately sends out the casino winnings.